Privacy Policy

Last Updated: October 26, 2026

1. Information We Collect

We collect information you provide directly to us when you purchase a ticket, register as an organizer, or sign up for our affiliate program. This includes your name, email address, phone number, and payment details.

2. How We Use Your Information

We use the information we collect to:

  • Process your ticket purchases and send confirmation emails.
  • Enable organizer and affiliate dashboard features.
  • Send you important service-related notifications (like OTPs).
  • Improve our platform and customer service.

3. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your payment information is processed securely through M-Pesa or Card processing partners and is not stored on our servers.

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except to provide the services you requested (e.g., sharing attendee names with event organizers for check-in purposes).

5. Cookies

We use cookies to enhance your experience, such as keeping you logged into your dashboard and remembering your "Terms Acceptance" preferences.

6. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us using the information on our Contact Page.

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Terms & Conditions

Before you continue using NairobiTix, please read and agree to our Terms of Service and Privacy Policy.